Your account
Delete your LAZ account
You can delete your account from inside the app at any time, or ask us to delete it for you.
Two ways to delete your account
From inside the app
- Open the LAZ app and sign in.
- Go to the Profile tab.
- Tap “Delete account” and confirm.
Request deletion by email
Write to us from the address on the account and we will confirm within 30 days.
Email us to delete your account
support@lazcare.com
What happens when you delete
What deletion removes
- Your personal data is withdrawn from the app and you can no longer sign in with this account.
- Care profiles are switched off, and their face signatures are deleted permanently, so nobody can find that person through face search.
- Every notification in your inbox is erased, and any missing-person reports you filed are closed.
- Products linked to your account are released, so they can be registered from another account.
What we keep
- A short deletion record (name, email, phone and the date) so support can restore the account if you ask, and for our own accounting.
- Care profile photos remain, without any face signature, so a restored account still has them. Say so in your request if you want those removed too.
Changing your mind
Deletion is not immediately permanent: write to us and we will restore the account. You can also simply register again with the same email and phone number, and it will be treated as a brand-new account.