Introduction
These Terms and Conditions apply to the Laz mobile application (the “App”), created by Laz (the “Service Provider”).
Use of the App and acceptance
By downloading or using the App, you automatically agree to these terms. You are advised to read and understand them before using the App.
Copying or modifying the App or any part of it is prohibited, as is extracting its source code or creating derivative works. All intellectual property rights remain with the Service Provider.
Care profiles and face search
The App lets you create care profiles that include a person's photograph, and to search for a person by uploading their photo. By using these features you acknowledge that:
- The photographs you upload are stored on our servers, and we derive and store a face signature from them, as described in the Privacy Policy.
- You will not upload a photograph of another person unless you are their guardian, otherwise have the authority to do so, or have a legitimate reason to search for them, such as that they are missing, or you have found them lost.
- You will not use face search to monitor or identify people without a legitimate reason, or for any purpose that would harm them.
- Every search is logged with its photograph, the time it was run, and who ran it, and we may suspend your account if we find the feature has been misused.
Face search results are indicative, not conclusive. They must not be relied on alone to establish a person's identity or to take action affecting them.
Modifications and services
The Service Provider reserves the right to modify the App or to charge for its services at any time. Any charges will be made clear to you.
Personal data and security
The App may store and process the personal data you provide. You must keep your device and your access to the App secure. Rooting or jailbreaking your device is not advised, as it may create security risks and stop the App from working.
What we collect, what we keep, and how to have it deleted are set out in the Privacy Policy.
Third-party services and usage analytics
The App uses third-party services governed by their own terms, including:
- Google Play Services
- Firebase Cloud Messaging
- Microsoft Clarity
We use Microsoft Clarity to capture how you use and interact with the App (behavioural metrics, heatmaps, and session replay) in order to improve the service, and we send it your email address, name, and phone number so a session can be linked to your account. By using the App you agree that we and Microsoft can collect and use this data. Details are in the Privacy Policy and the Microsoft Privacy Statement (opens in a new tab).
Internet connection
Some functions of the App require an internet connection. The Service Provider is not responsible if the App does not work because of a lost connection or exhausted data allowance.
User responsibilities
Using the App outside a Wi-Fi area may incur data charges from your provider. By using the App you accept responsibility for those charges. If you are not the bill payer for the device, we assume you have their permission.
You are also responsible for keeping your device charged. If the battery runs out and you cannot use the App, the Service Provider accepts no responsibility.
External information and sources
The Service Provider makes every effort to keep the App accurate, but some information is obtained from external parties, and the Service Provider accepts no responsibility for any loss arising from relying solely on that information.
Updates and termination
The App may be updated from time to time as system requirements change. You must accept updates to continue using it. The Service Provider reserves the right to discontinue the App and terminate your use of it without prior notice.
On termination, your rights to use the App end and you must stop using it and delete it from your device if required.
Changes to these terms
These Terms and Conditions may be updated from time to time. You are advised to review this page periodically. Changes will be posted on this page.
These Terms and Conditions are effective as of 2026-09-06
Contact us
If you have any questions or suggestions about these terms, contact us at support@lazcare.com
Questions about this document?
Write to us and we'll explain anything that isn't clear.